Shipping policy

General Provisions Concerning Product Availability
Every order placed is contingent upon the availability of the product. In the unforeseen event that an item is not available for dispatch subsequent to an order being finalized, the party placing the order shall be duly informed. The entire amount paid for said order shall then be refunded to the customer through the initial method of payment employed during the transaction. Alternatively, with the explicit consent of the customer, we may endeavour to procure the product, with the intention to dispatch it upon its availability.


Estimated Timeframe for Delivery
Upon the finalization of an order, an approximation of the delivery timeframe will be conveyed to the client. It is imperative to comprehend that these are mere estimates, originating from the date of dispatch, not from the inception of the order. Barring extraordinary circumstances, our establishment endeavours to fulfil every order within 5-10 working days post the date of order confirmation. The actual delivery date is susceptible to variances based on carrier operational practices, precise location of delivery, the modality of delivery, and the nature of the items ordered.


Financial Implications of Shipping
Shipping expenses are meticulously calculated based on the cumulative weight of the order and the chosen method of delivery. To ascertain the precise cost, potential clients are advised to add the desired items to their cart, subsequently proceeding to the checkout page. Herein, the pertinent shipping fees shall be distinctly displayed. It is worth noting that additional charges might be levied for deliveries to remote locations or for items of significant weight or size. Any such surcharges shall be explicitly communicated on the checkout page.


Protocol for Items Damaged in Transit
In the unfortunate event that a client perceives any damage to the external packaging upon delivery, it is of paramount importance to immediately reach out to our customer service team at support@pomelyne.com


Stipulations Regarding Customs Duties and Import Taxes
It is imperative to be aware that international shipments might be subject to additional charges in the form of customs duties and import taxes, which are levied once the parcel reaches its specified destination. All associated costs pertaining to customs clearance, duties, and other applicable import charges shall be borne solely by you. pomelyne.com neither predicts nor has any control over these charges, and cannot provide estimations regarding the potential magnitude of such fees.

Furthermore, customs policies vary considerably from one country to another; hence, clients are strongly advised to get in touch with their local customs office for further information. It's also noteworthy to mention that when ordering from pomelyne.com, the customer is considered the importer of record and must thus comply with all laws and regulations of the country in which the goods are received.